Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

Personal Information:

Name and contact information (email, phone number, address)
Payment information (processed securely through our payment partners)
Account credentials (username, password)
Order history and preferences

Automatically Collected Information:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent on site, click patterns)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Send order confirmations and shipping updates
Improve our website and services
Send marketing communications (with your consent)
Prevent fraud and ensure security
Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted partners who help us operate our business (payment processors, shipping companies, email services)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for basic website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

6. Your Rights

You have the right to:

Access and review your personal information
Correct inaccurate or incomplete information
Delete your account and personal information
Opt-out of marketing communications
Request data portability
Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained until you request deletion, while transaction records may be kept longer for legal and accounting purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: reptilefactory0@gmail.com

Phone: +91 86789 68608

WhatsApp: +91 86789 68608

Address: 123 Fashion Street, Mumbai, Maharashtra 400001, India