Reptile Factory
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Shipping & Returns

Everything you need to know about our shipping and return policies

Shipping Information

Shipping Options

Standard Shipping

3-5 business days • Free on orders over ₹1000

₹99 for orders under ₹1000

Express Shipping

1-2 business days • ₹199

Available in major cities

Processing Time

Orders placed before 2 PM are processed the same day
Weekend orders are processed on Monday
Custom orders may take 5-7 business days

Tracking Your Order

Once your order ships, you'll receive a tracking number via email and WhatsApp. You can also track your order status in your account dashboard.

Return Policy

Return Window

30-Day Returns

Return items within 30 days of delivery

Original Condition

Items must be unworn with original tags

Free Returns

We provide prepaid return labels

Return Process

1
Contact our support team or initiate return online
2
Pack items securely with original packaging
3
Use provided return label and drop off at courier
4
Refund processed within 5-7 business days

Exchanges & Size Changes

Size Exchange

Need a different size? We offer free size exchanges within 30 days of purchase.

  • • Item must be in original condition
  • • New size must be in stock
  • • Free shipping both ways
  • • Process takes 5-7 business days

Defective Items

Received a defective item? We'll make it right immediately.

  • • Contact us within 7 days
  • • Provide photos of the defect
  • • Immediate replacement or refund
  • • No return shipping required

Need Help with Returns?

Our customer support team is here to help you with any questions about shipping or returns.